Shipping, Refund & Cancellation Policy

At Make My Thingz, customer satisfaction is important to us. Please read our Shipping, Refund, and Cancellation Policy carefully before placing an order.

Shipping Policy

Order Processing

  • Most orders are processed within 1–5 business days after payment confirmation.
  • Customized and personalized products may require additional production time depending on the complexity and quantity of the order.
  • Orders are not processed on Sundays and public holidays.

Shipping & Delivery

  • We ship across India through reputed courier partners.
  • Estimated delivery timelines vary by location and courier service availability.
  • Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, courier delays, strikes, natural disasters, or other unforeseen circumstances.

Order Tracking

  • Once your order is shipped, tracking details will be shared through the registered mobile number, email address, or WhatsApp (where applicable).

Incorrect Address

  • Customers are responsible for providing accurate shipping information.
  • We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

Cancellation Policy

Before Production / Dispatch

  • Orders may be cancelled before production begins by contacting our customer support team.
  • If the order has not entered production or dispatch, the amount paid will be refunded after applicable payment gateway charges, if any.

Customized & Personalized Products

  • Since personalized products are made specifically according to customer requirements, cancellation requests may not be accepted once production has started.

After Dispatch

  • Orders cannot be cancelled once they have been dispatched from our facility.

Refund & Replacement Policy

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,
  • A defective product, or
  • A product different from what was ordered,

please contact us within 48 hours of delivery with:

  • Order number,
  • Clear photographs of the product,
  • Images of the packaging (if applicable).

After verification, we may offer:

  • A replacement product, or
  • A refund, at our sole discretion.

Customized & Personalized Products

As customized products are made specifically for each customer, refunds or returns will generally not be accepted for:

  • Change of mind,
  • Personal preference,
  • Incorrect information provided by the customer,
  • Minor variations in color, size, texture, or appearance that may occur due to screen settings, handcrafted processes, or manufacturing tolerances.

Non-Delivery Cases

If a shipment is confirmed lost in transit by the courier partner, we will arrange a replacement or refund after verification.

Refund Processing

  • Approved refunds will be processed to the original payment method.
  • Refund processing may take 5–10 business days depending on the payment provider and banking system.

Contact Information

For any questions regarding shipping, cancellations, refunds, or replacements, please contact:

SAAD IMPEX
GSTIN: 33AHTPM6898A1ZV

Address:
25/2, Ishaquepet 1st Street,
Melvisharam, Tamil Nadu – 632509, India

Website: www.makemythingz.com

Note: By placing an order on our website, you agree to the terms outlined in this Shipping, Refund & Cancellation Policy.